Email

mesmedi@gmail.com

Mobile:

+91-9382206047 / +91-9840093752

Return Policy

At Diabetik Foot Care India Pvt Ltd, our goal is to ensure that you always select the right product for your needs. However, you may occasionally receive a product that does not work for you. If you need to return an item, please review our Return Policy below and contact us at mesmedi@gmail.com to get a Return Authorisation Number (RNA).

Return Policy

Most items may be returned within 14 days of receipt to qualify for a refund. They must be returned at the customer's expense in their original packaging and meet the following conditions:

  • Product must be in new condition – no cracked, scratched, or dirty products will be accepted. 
  • Product must be returned in its original packaging. 
  • Return Authorization must be requested from Diabetik Foot Care India Pvt Ltd within 7 days of delivery of the product.
  • Once return approval has been received, products must be returned within 14 days.

At this time, we cannot accept returns on items that have been worn because they cannot be sanitized for future use.

Due to health regulations, sanitary and safety concerns, merchandise that has come into direct contact with the human body or has been worn cannot be returned or exchanged.

Please include your order number, name, and the item number you are returning.

PLEASE NOTE: Products returned without an RA number or alternative return approval will not be credited. To receive full credit, items must be shipped within 14 days from the day the return authorization and shipping information is provided by Diabetik Foot Care India Pvt Ltd.

Return Shipping

Return freight is the customer's responsibility. We highly recommend insuring larger items for their retail value to protect against shipping damage.

Please be sure to carefully follow all return-shipping instructions that we provide for you. If an item is returned to the wrong address, Diabetik Foot Care India Pvt Ltd reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location.

Cancelled Orders

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain return information, and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee will apply.

Credits

Once your return is received, Diabetik Foot Care India Pvt Ltd will refund the amount. Please allow up to 3 weeks for your credit to be issued.

If your item is defective or was damaged in shipping, please contact us. We will arrange for the item to be repaired or replaced promptly.

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